AQUILA HOTELS
BEST OF THE BEST
INTRODUCTION:
The «Best of the Best Loyalty Club» is a loyalty program designed and pledged to make your accommodation at the alluring Aquila Hotels & Resorts even more rewarding. As a club member, you are eligible for two kinds of membership levels: The Platinum and the Diamond. Based on your selected type of accommodation, you will earn points (stars) as a reward every time you stay in one of the Aquila properties.
Our valuable Member guests are able to redeem stars in for free meals, beverages, cocktails, overnights or even SPA treatments at the lavish Aquila Hotels chain experiencing at the same time several additional benefits such as: Room preference of your booked lodging type, mineral water and welcome wine, a selected gift, flowers in your room.
A special world of privileges created exclusively just for you.
The stars you earn are based on your selected type of accommodation, and credited to your account upon departure. We are aiming to repay your trust. The more often we have the chance to welcome you at Aquila Hotels and Resorts, the more generous your rewarding benefits will be.
HOW TO BECOME A MEMBER
Please fill out the registration form and hand it in at the reception desk or the guest relations department of your hotel. You can also apply for membership online or via the website. All our guests are able to become members of our Best of the Best Loyalty Club. The Membership is free.
EARNING STARS
Once you receive your card, upon departure from the hotel, the stars will be credited for each overnight spent at any hotel of Aquila Hotels & Resorts chain. Stars can be credited only if showing the membership card upon arrival to the front desk.
COLLECTING STARS
The stars you earn are based on your selected type of accommodation, and credited to your account upon departure. The more often you stay at Aquila Hotels & Resorts, the more generous your benefits will become.
TYPE OF ACCOMMODATION | AMOUNT OF STARS PER OVERNIGHT PER ROOM |
STANDARD ACCOMMODATION | 4 STARS |
LUXURY ACCOMMODATION | 6 STARS |
You are eligible to collect stars in any Aquila Hotels & Resorts or City hotels. The collection of stars commerce from the year you apply for the membership. Prior visits cannot be calculated. The privileges in our resort hotels vary from the privileges in our city hotels. For more information visit our internet site www.aquilahotels.com
Our Loyalty Club comprises of two categories:
PLATINUM membership card
The platinum card is activated as soon as a guest collects the minimum number of 24 stars at any of our Aquila Hotels and Resorts and until the member has accumulated a total of 320 stars.
24-320 STARS = PLATINUM CARD
DIAMOND membership card
The diamond card is valid once a total of 321 stars have been collected. After spending stars from your account, the privileges deriving from the diamond card will remain the same and you may continue by collecting stars.
321 + = Diamond card
AWARDS & BENEFITS – RESORT HOTELS
(this is only valid for a minimum stay of 7 days)
Platinum card
- Room preference of your booked category type (upon availability and provided your reservation has been made no later than two months prior to arrival date)
- Specially selected gift
- A voucher for a cocktail you may exchange in a selected F&B outlet
- Mineral water and welcome wine
- Flowers in your room
- Discounts at selected hotel departments
- 15% discount on direct bookings or through our website *
- Exchanging stars from your personal expenses while in the hotel
(1 star = 1,00€)
Diamond card
- Room preference of your booked category type (upon availability and provided your reservation has been made no later than two months prior to arrival date)
- Specially selected gift
- A voucher for a cocktail you may exchange in a selected F&B outlet
- Mineral water and welcome wine
- A bottle of sparkling wine
- Flowers in your room
- Discounts at selected hotel departments
- No extra charge for day use rooms kept until 18:00hrs on your departure date
- A free dinner during your stay at a selected F&B outlet
- 20% discount on direct bookings or through our website *
- Exchanging stars from your personal expenses while in the hotel
(1 star = 1,00€)
*
• Visit our official booking engine.
• Select the hotel of your preference.
• Enter your membership level code in the “Voucher/Promo code” (either PLATINUM or DIAMOND) field, to activate your discount.
HOW CAN I USE MY STARS?
1 star = 1,00€
AQUILA HOTELS
1. Redemption of stars for the following services:
(1 star = 1,00€)
Stars can be exchanged easily for the following services and products:
- F&B departments (beverages, meals, meal upgrade, a la carte dinners, room service etc.)
- Room upgrade
- Late check-out (for diamond cardholders free of charge)
- External cooperators e.g. watersports, rent a car, Spa treatment, diving center, hairdresser (these vary from hotel to hotel)
Procedure
Make it your way!
You can each time you use one of the above, either to directly exchange stars at the department or charge your room bill and exchange stars at the end of your stay.*
For exchanging stars for services offered by our external cooperators, please either contact the Front Desk or the Guest Relations Department in order to receive a voucher.
*Stars cannot be exchanged for cash. Only stars collected from previous visits are calculable. Stars cannot be exchanged for paid-outs (excursions, taxi etc.) and accommodation.
2. Free Overnights
Free overnights are offered according to the room type and meal plan you had during your last 5 visits at the hotel you stayed at. Prior arrangement concerning any requests for free overnights or stays, is required prior to guests’ arrival, via the Best of the Best Loyalty Club department. Guests are not entitled to claim free overnights during their stay, unless the aforementioned arrangement has been made. Please contact the loyalty club team at the following e-mail: [email protected].
Your free stay can be taken partially or all at once, meaning that you are offered the opportunity to choose the best option according to your needs:
- 2 free overnights as soon as you have collected 400 stars
- 3 free overnights as soon as you have collected 480 stars
- 5 free overnights as soon as you have collected 560 stars
- One week free stay as soon as you have collected 640 stars
Please visit our internet site www.aquilahotels.com where you always have access to your account under the filed membership.
ΤERMS OF PARTICIPATION:
1. The “Best of the Best – Resort Loyalty Club” may, indicatively: change the procedure of star gaining, withdraw, limit, modify or cancel benefits and change customer club categories at any time and without prior notice.
2. The ““Best of the Best – Resort Loyalty Club” member card is issued free of charge and can only be issued at all Resort hotels of Aquila Group.
3. The membership card can only be used by the persons mentioned in the application form and no transfer of benefits or stars can be made.
4. One card can be issued per family. Children aged 0-17 are entitled to share the same card with their parents.
5. Children over the age of 18 may apply for a personal card only if they are staying in a separate room in the hotel.
6. Benefits are given only upon demonstration of the member card at the hotel reception upon arrival. The benefits are not provided before the completed application is received or after the customer departs from the hotel.
7. The “Best of the Best – Resort Loyalty Club” benefits are different to those provided by the “Best of the Best” City Loyalty Club.
8. All benefits written in the brochure concerning members with at least a 7-day stay are given in the Resort hotels.
9. The members who have not returned to one of the Group Aquila Hotels & Resorts hotel within three years, are considered as inactive and the member status is interrupted. As a result, the correspondence is interrupted and the member’ s card is closed. The “Best of the Best – Resort Loyalty Club stars will not be lost if a visitor returns in the future since the benefit card is automatically reactivated.
10. The “Best of the Best – Resort Loyalty Club may suspend membership of a visitor who has inappropriate behavior or behaves in a way that is inconsistent with local laws or country laws.
11. Companies, members of the tourism industry and employees of Aquila Hotels and Resorts are not eligible to enroll in the “Best of the Best Loyalty Club”.
12. Members that don’t want to receive information/correspondence by the “Best of the Best – Resort Loyalty Club” must inform the Public Relationships Manager.
13. Draws and offers concerning “Best of the Best” Resort Loyalty Club are always communicated through an electronic address.
14. PERSONAL DATA PROTECTION: Protecting your personal data is a top priority for us. Learn more about the processing of your personal data by Aquila Hotels & Resorts.
14.1. Personal data we process: Aquila Hotels & Resorts company collects and maintains the following information: Name, gender, address, date of birth, telephone, fax and e-mail address. We also collect the names of your children if you provide us with your explicit consent.
14.2. Why we process your personal data:
14.2.1. Information on issues regarding the Services provided: If Aquila Hotels & Resorts deem it necessary to inform the owners of the card about issues related to their subscription, the contact details you provide us with will be used. Registration to “Best of the Best” Resort Loyalty Club is provided upon your consent. If you choose to withdraw your consent, we will not be able to provide you with the special privileges and offers and / or discounts offered to the program’s members.
14.2.2. Service Improvement: We maintain your information and the record of use of our services in order to extract statistics that allow us to better assess and improve our services.
14.2.3. Marketing material: If you provided your consent, we will contact you in the contact details you have filled in when issuing the “Best of the Best” Resort Loyalty Card to inform you about other services we provide and / or events and activities.
14.2.4. Targeted Advertising: By selecting the relevant field, you provide your consent to process the additional information you give us and to send you updates that match your profile as it is based on demographics (gender, age), preferences and your needs.
14.3. Who receives and processes your personal data: Access to your information may only be provided to appropriately authorized employees or external partners acting on our behalf by providing IT services for recording and storing your data and / or customer service and / or sending updates, promotional messages or carrying out market research on our behalf.
14.4. How long do we keep your personal data: We will keep your data as long as you remain a member of the “Best of the Best – Resort Loyalty Club”. Your data will then be deleted, and you will no longer be a member of the “Best of the Best – Resort Loyalty Club”, unless you re-consent to their processing. In any case, you have the right to request the interruption of communication for advertising purposes and / or the deletion of your information at any time.
14.5. You have the right: Α) To request access to your personal data. Β) To request rectification of your personal data if it is inaccurate or incomplete. C) To request deletion of your personal data, if the conditions of the law are met. D) To request restriction of processing of your personal data only for specific purposes. Ε) To withdraw, at any time, your consent to the processing of your personal data for marketing purposes by following the instructions provided on the company’s website or by sending an email or a written request to the contact details below. In this case, we will stop processing your personal data for these purposes without affecting the lawfulness of any processing based on consent before its withdrawal.
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Data Protection Authority. (www.dpa.gr)
Resorts Contact Details:
Adelianos Kampos 74100, Rethymno, Crete
Tel: +30 2831 200100 Email: [email protected]